Privacy Policy
RACC Migration and Education Services is committed to providing quality services to you, and this policy outlines our ongoing obligations to you regarding how we manage your Personal Information.
We adhere to the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles is available on the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of the Personal Information we collect include names, addresses, email addresses, and phone numbers.
This information is obtained through methods such as:
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Online forms on our website www.racc.net.au
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Client registration processes
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Correspondence via email, phone, or in-person interactions
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Cookies from our website
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Publicly available sources
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Third-party referrals
We collect this information primarily to:
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Provide migration and education services.
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Facilitate communication and provide information about services you have requested.
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Send promotional materials, including marketing emails and calls regarding our services.
Your Personal Information may also be used for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You may opt-out of our mailing or marketing lists by contacting us at marketing@racc.net.au or through the unsubscribe feature in our communications.
When we collect Personal Information, we will inform you of the purpose and intended use where appropriate.
Sensitive Information
Sensitive information, as defined by the Privacy Act, includes details about racial or ethnic origins, religious beliefs, or health data. This will only be used:
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For the purpose it was collected.
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With your consent or as required by law.
Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, we may also receive information from third parties. In such cases, we will take reasonable steps to ensure you are aware of the information we have collected.
Disclosure of Personal Information
Your Personal Information may be disclosed:
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To third parties with your consent.
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As required by law.
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Additionally, we may use client registration data for outreach purposes, such as cold calling or emailing, to offer services that align with your interests or inquiries.
Security of Personal Information
We store your Personal Information securely to protect it from misuse, loss, and unauthorized access. When no longer needed for its intended purpose, it will be destroyed or de-identified, except where required for legal or business purposes, in which case it will be retained for a minimum of seven years.
Access to Your Personal Information
You can request access to your Personal Information and update it for accuracy. For access, please contact us in writing at marketing@racc.net.au
RACC Migration and Education Services does not charge fees for access requests but may impose administrative fees for providing copies of your Personal Information.
Maintaining the Quality of Your Personal Information
We value accurate and up-to-date Personal Information. If you notice inaccuracies in the information we hold, please inform us so we can correct it promptly.
Policy Updates
This Privacy Policy is subject to updates and will be available on our website. Changes will reflect compliance with updated legal requirements or business practices
Policy Updates
If you have any concerns or queries about our Privacy Policy, please contact us at:
RACC Migration and Education Services
Suite 715-716 343 Little Collins Street Melbourne, 3000 Australia
allison@racc.net.au
+61 405 118 321