Why Is Home Affairs Calling Me About My Partner Visa?
- Jun 10
- 4 min read
Last Updated: 10 June 2026
If you are wondering why Home Affairs is calling you about your Partner visa, the Department of Home Affairs may contact applicants holding for a Subclass 309 Partner Visa or Subclass 820 Partner Visa during the visa assessment process.
According to information shared by the Department, these calls may be made to request additional information, clarify details within an application, or assist with progressing a visa assessment. Calls may come from different processing offices and can sometimes appear as a private number.
Before providing any information over the phone, applicants should ensure the caller can verify key details relating to their visa application.
Why Would Home Affairs Call a Partner Visa Applicant?
The Department of Home Affairs may contact Partner visa applicants directly as part of the visa assessment process.
A call may be made to:
Request additional information
Clarify details contained within an application
Assist with progressing a visa assessment
Receiving a call does not necessarily mean there is a problem with a visa application. In some cases, the Department simply requires further information before continuing assessment.
Which Partner Visa Applicants Can Be Contacted?
The information currently applies to applicants associated with:
Subclass 309 Partner Visa
The Subclass 309 visa is the temporary stage of Australia's offshore Partner visa pathway.
Applicants may be contacted directly by the Department if additional information or clarification is required during assessment.
Subclass 820 Partner Visa
The Subclass 820 visa is the temporary stage of Australia's onshore Partner visa pathway.
Like Subclass 309 applicants, Subclass 820 applicants may also receive direct contact from the Department during visa processing.
Can Home Affairs Call From a Private Number?
Yes.
One reason many applicants ask "why is Home Affairs calling me about my Partner visa?" is because the incoming call may not display a recognisable number.
The Department has indicated that calls can come from different processing offices and may appear as a private number.
For this reason, applicants should be aware that not every legitimate call from the Department will display a visible caller ID.
How Can You Verify the Caller?
Before sharing any information, applicants should take reasonable steps to confirm they are speaking with a genuine Department representative.
The Department advises that callers should be able to verify information such as:
Your file number
Your visa lodgement date
Verifying these details can help ensure you are discussing your application with an authorised officer rather than an unauthorised third party.
Information You Should Never Share Over the Phone
Partner visa applicants should exercise caution before providing sensitive information over the phone.
The Department warns applicants to be cautious if anyone requests:
Credit card details
Banking information
Your ImmiAccount password
Payment over the phone
If a caller requests this type of information, applicants should proceed carefully and verify the legitimacy of the contact before sharing any personal details.
Why This Information Matters for Partner Visa Applicants
Visa applicants are often contacted during different stages of assessment, particularly when additional information or clarification is required.
Understanding why the Department may call, recognising that calls can come from private numbers, and knowing what information should never be shared can help applicants protect their personal information while their visa application is being processed.
Remaining informed throughout the Partner visa process can reduce the risk of scams and help applicants respond appropriately if contacted by the Department of Home Affairs.
Frequently Asked Questions
Why is Home Affairs calling me about my Partner visa?
The Department of Home Affairs may contact Subclass 309 and Subclass 820 Partner visa applicants to request additional information, clarify application details, or assist with progressing a visa assessment.
Can Home Affairs call me directly?
Yes. The Department may contact Partner visa applicants directly during visa processing and assessment.
Can Home Affairs call from a private number?
Yes. Calls may come from different processing offices and can sometimes appear as a private number.
What details can be used to verify the caller?
Applicants should ensure the caller can verify information such as their file number and visa lodgement date before sharing information.
Will Home Affairs ask for my ImmiAccount password?
Applicants should be cautious if anyone requests their ImmiAccount password, banking information, credit card details, or payment over the phone.
Does this apply to Subclass 309 and Subclass 820 visas?
Yes. The information specifically applies to applicants associated with Subclass 309 and Subclass 820 Partner visas.
Need Advice About a Partner Visa Application?
If you have questions about a Subclass 309 or Subclass 820 Partner visa application, professional migration advice may help you understand your circumstances and any requests received during visa processing.
Disclaimer
This article is provided for general informational purposes only and does not constitute migration, legal, or education advice. Information may change and individual circumstances vary. Applicants should refer to official Department of Home Affairs resources and seek professional advice before making decisions regarding a visa application.
Need Help With Your Partner Visa Application?
If you have received a phone call from the Department of Home Affairs regarding your Subclass 309 or Subclass 820 Partner visa application and would like assistance understanding the request or preparing a response, professional migration advice may help ensure any information provided is accurate, complete and relevant to your application.
If you are currently waiting for a Partner visa decision and have questions about visa processing, relationship evidence, requests for further information, or your available options, a consultation with a registered migration professional may help you better understand your circumstances and the next steps in the application process.
Comments